Effective Date: 01-10-2025
Company: Moana Tech Inc. (“Moana Tech”, “we”, “us”, or “our”)
Address: 2187 Hemming Road, Drummondville, Quebec, Canada, J2B 8T2
Email: admin@moanatech.com  
 
Moana Tech builds smart, eco-friendly marine protection systems (corrosion protection,
barnacle protection, and strainer protection) and associated software, dashboards, and
services. We respect your privacy and are committed to protecting your personal data. This
Privacy Policy explains what information we collect, why we collect it, how we use it, how we
share it, your rights, and how to contact us.
 
1. Summary (Plain English)
‍
●  We collect contact information (name, email, phone), boat details, product telemetry
and diagnostics, and location/GPS data to provide, operate, monitor, and improve our
products and services and to follow up on leads.
‍
●  We use data to operate devices, provide support and remote diagnostics, improve
products, and contact you about sales, installation, or support.
‍
●  We share data with authorized service providers, installers/dealers, and as required
by law; we do not sell your personal data for third-party marketing.
‍
●  You have rights (access, correction, deletion, portability, restriction, object) which
vary by jurisdiction; instructions for exercising them are below.
 
2. Scope & Applicability
‍
This Privacy Policy applies to personal data collected:
‍
●  via our website(s) and online forms,
 
●  when you submit contact or boat details to request follow-up,
‍
●  by Moana Tech Products (hardware, firmware, embedded software),
 
●  via our mobile apps, cloud services, dashboards, and support/maintenance systems,
 
●  through interactions with our sales, service, or support teams.
 
If you are an employee, contractor, or representative of one of our business partners, some
additional terms may apply (please contact us).
 
3. Information We Collect
‍
We collect the categories of information described below. Some items are mandatory to
provide services; others are optional.
‍
A. Personal & Contact Information:
‍
●  Name, email address, phone number, billing/shipping address, company name, job
title.
 
●  Boat details submitted in forms: boat make/model/year, hull material, length, unique
identifiers.
 
B. Device, Technical & Product Data:
‍
●  Device identifiers and serial numbers, firmware version.
 
●  Telemetry and diagnostics (performance history stored on-device for up to three (3)
months as described in product documentation).
 
●  Operating parameters, error codes, usage metrics, uptime and status reports.
 
C. Location Data:
‍
●  GPS coordinates and related location information generated by our Products for
monitoring, geofencing (if/when enabled), and remote diagnostics.
 
D. Communications & Support Data:
‍
●  Records of communications with our sales, support, or service teams (email, phone
logs, support tickets).
 
●  Call recordings or chat transcripts — where permitted (we will notify or obtain
consent where required by law).
 
E. Payment & Transaction Data:
‍
●  If applicable (in the case of sales through authorized resellers), billing information
and purchase history (we do not store full card data — payment processing is
handled by our payment processors).
 
F. Cookies & Online Tracking:

●  Cookies, web beacons, analytics data, IP address, browser and device information,
pages viewed, referral/advertising identifiers. See Section 9 (Cookies) for details.
 
G. Publicly Available & Third-Party Data:

●  Data we obtain from third-party sources (e.g., business directories, partners,
resellers) to augment contact or product information.
 
4. How We Use Your Information (Purposes)
‍
We use your information for the following purposes:
‍
●  To provide and operate Products & Services: device operation, remote
diagnostics, firmware updates, monitoring, dashboards, maintenance, and ensuring
product safety.
 
●  To install & service Products: coordinate technicians/installers, schedule service
visits, and provide technical documentation.
 
●  Customer support & troubleshooting: respond to questions, investigate issues,
and provide remedies under warranty or service agreements.
‍
●  Lead qualification & sales follow-up: contact you about inquiries you submit,
provide quotes, demos, or site visits. By submitting lead/contact forms you consent to
this contact.
 
●  Product improvement & research: analyze telemetry and aggregated usage
patterns to improve products and user experience.
 
●  Billing & order fulfillment: process payments and manage orders where applicable.
 
●  Security & fraud prevention: detect and respond to security incidents and abuse.
 
●  Legal compliance & to protect rights: comply with laws, subpoenas, court orders,
or to enforce our Terms.
 
●  Marketing & communications: send newsletters, updates, promotions (you can opt
out — see Section 11).
 
Where required by law (for example under GDPR), we will identify our legal basis for
processing (consent, contract, legitimate interests, legal obligation).
 
5. Legal Bases for Processing (where applicable)
‍
If you are located in the EU or another jurisdiction that requires legal bases (e.g., GDPR),
our lawful bases may include:
‍
●  Contract: to perform obligations under a contract (e.g., to deliver & support
Products).
 
●  Consent: where you opt-in to marketing communications or optional features (e.g.,
advanced diagnostics sharing).
 
●  Legitimate interests: for product improvement, fraud prevention, business
operations — balanced against your privacy rights.
 
●  Legal obligation: to comply with applicable laws and regulations.
 
 6. How & When We Share Your Information
‍
We may share information with:
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A. Service Providers & Subprocessors
‍
Companies that perform services for us (cloud hosting, analytics, CRM, payment
processors, email, support ticketing). They process data on our behalf and under our
instructions.
‍
B. Installers, Dealers & Authorized Partners
‍
To schedule installation, coordinate service, or for warranty support we may share relevant
contact, boat, or device data with authorized installers, dealers, or resellers.
‍
C. Law Enforcement, Regulators & Legal Requests
‍
If required by law, we will disclose data in response to valid legal processes or to protect
safety, rights, or property.
‍
D. Corporate Transactions
‍
If Moana Tech is involved in a merger, acquisition, sale, or financing, personal data may be
transferred as part of the transaction (we will require the acquirer to honor this Policy or
provide notice).
‍
E. Aggregated / De-identified Data
‍
We may use or share aggregated, anonymized data that does not identify individuals for
research, analytics, or marketing.
We do not sell your personal data for third-party advertising. If this practice changes, we will
provide notice and opt-out options as required by law.
  
 
7. International Transfers
‍
Our operations, service providers, and data storage may be located in multiple countries. By
using our Products or Services, you consent to the transfer, storage, and processing of your
data in jurisdictions that may have different data protection laws. Where required, we
implement appropriate safeguards (standard contractual clauses, contractual protections) to
protect data transferred internationally.
 
8. Data Retention
‍
We retain data only as long as necessary for the purposes described:
●  Device diagnostics telemetry: up to three (3) months on-device as described in
product documentation (server retention periods may differ; consult device / service
documentation or contact us).
 
●  Contact & sales records: retained for as long as necessary to manage the sales
relationship and for compliance (typical retention: [Insert timeframe — e.g., 2–7
years] depending on jurisdiction and business needs).
 
●  Support & warranty records: retained for the warranty period plus any additional
period required by law.
 
●  Marketing & opt-outs: retained to respect your communication preferences.
 
You may request deletion (see Section 11), subject to legal, safety, warranty, or contractual
exceptions. Deleting certain data (e.g., device identifiers, location data) may limit our ability
to provide product features or support.
 
9. Cookies, Tracking & Analytics
‍
We and our partners use cookies and similar technologies to operate our websites, analyze
usage, and provide tailored content and advertising. Types include:
‍
●  Essential cookies: necessary for site to operate (forms, security).
 
●  Performance & analytics cookies: collect information about site usage to improve
experience (Google Analytics or similar).
 
●  Functional cookies: enable features (language, preferences).
 
●  Advertising cookies: used by third-party ad networks (only where applicable and
with consent if required).
 
You can manage cookie settings via your browser and, where provided, our cookie consent
tool. Disabling some cookies may degrade your website experience.
 
10. Security

We implement commercially reasonable administrative, technical, and physical safeguards
designed to protect your personal data. These measures include encryption in transit (TLS),
access controls, and monitoring.
‍
Important: No system is entirely secure. While we strive to protect your data, we cannot
guarantee absolute security. In the event of a data breach, we will follow applicable legal
requirements for notification.
 
11. Your Rights & Choices
‍
Depending on your jurisdiction, you may have the following rights:
●  Access: request a copy of personal data we hold about you.
 
●  Rectification: correct inaccurate or incomplete data.
 
●  Deletion/Erasure: request deletion of personal data (subject to legal exceptions).
‍
●  Restriction: request restriction of processing.
 
●  Portability: receive your data in a structured, machine-readable format.
 
●  Object: object to processing based on legitimate interests or for direct marketing.
 
●  Withdraw Consent: withdraw consent where processing is based on consent.
 
●  Opt-out of Marketing: you may opt out of promotional communications at any time
via unsubscribe links, email, or contacting privacy@moanatech.com.
 
●  CCPA/CPRA (for California residents): Right to know, right to delete, right to
opt-out of “sale” (we do not sell personal data), and right to non-discrimination for
exercising privacy rights. Submit CCPA requests to privacy@moanatech.com with
“CCPA Request” in the subject line.
 
How to exercise rights:
Email privacy@moanatech.com or contact us at +1 (800) 555-7890. We may require identity
verification and will respond within the timeframes required by applicable law.
Note: Requests to delete data may affect our ability to provide products, support, or honor
warranties.
 
12. Automated Decision-Making & Profiling

Our systems may use automated processing for product diagnostics and to generate
AI-based insights or recommendations. We do not currently use automated decision-making
that produces legal effects or similarly significant outcomes about individuals. If that
changes, we will provide notice and, where required, meaningful information about the logic
involved and how to contest decisions.
 
13. Children’s Privacy
‍
Our products and services are not intended for children under the age of 16 (or the minimum
age in your jurisdiction). We do not knowingly collect personal data from children without
parental consent. If you believe we have collected data from a child in violation of this policy,
contact us at admin@moanatech.com and we will take steps to remove the data.
 
14. Third-Party Links & Integrations

Our website and services may contain links to third-party sites, services, or embedded
content. We are not responsible for third-party privacy practices. Review their policies before
providing personal information.
 
15. Changes to This Privacy Policy

We may update this Policy to reflect changes in law, practice, or our services. We will post
the updated Policy with a new Effective Date. For material changes, we will provide a more
prominent notice (e.g., website banner or direct notification) where feasible.
 
16. International Users & Export Controls

By using our services, you authorize transfer and storage of your data to and from countries
where Moana Tech or its service providers operate. You are responsible for complying with
applicable export and import laws.
 
 
 17. Data Controller / Data Protection Officer
‍
●  Data Controller: Moana Tech Inc. (contact details above).
 
●  Data Protection Officer (DPO): [Insert DPO name if applicable, otherwise provide
admin@moanatech.com].
 
 
18. Contact Us & Complaints
‍
If you have questions, complaints, or would like to exercise your rights, contact:
Email: admin@moanatech.com
Phone: +1 (800) 555-7890
If you are located in a jurisdiction with a supervisory authority (for example, an EU data
protection authority), you may also lodge a complaint with that authority.
 
19. Effects on Service (Important Operational Note)

Some product features (GPS tracking, remote diagnostics, firmware updates) require
collection and processing of certain data. If you refuse or later remove that data (or block
device connectivity), some features may not function and our ability to provide support or
warranty service may be impaired.
 
20. No Sale of Personal Data
‍
We do not sell personal information for third-party marketing purposes. If our practices
change, we will notify you and provide the required opt-out mechanisms.
 
21. Legal Disclaimer
‍
This Privacy Policy explains our practices and procedures regarding the collection and use
of personal data. It is not a contract and does not create legal rights beyond those set forth
by applicable law. For specific legal advice about privacy compliance, please consult privacy
counsel in the jurisdictions where you operate.